45 - 55 mm |
230 m2 / container | le>
At specific requests we could have
a. The pallets lined inside with polythene sheets.
b. Box packing.
c. Thermacol sheets (for polished stones).
We always follow the international standards of packaging.
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Q5. What are the Delivery terms ?
Ans.The raw material is available ex-stock, time required for processing and delivery to port is 3- 4 weeks after receipt of a confirmed order or L/C for standard sizes. Shipping time is actual as per vessel planning. However for orders of specific sizes it is requested to confirm the delivery time. We shall endeavour to supply as per your request. Usually the items are shipped through a Container Liner on Freight Collect basis. If you enjoy a preferential rate on any liner, please let us know. We will gladly use which so ever you prefer. We suggest you take a transit insurance cover for the merchandise.
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Q6. What are the Payment terms ?
Ans. By Irrevocable L/C at sight favouring first class bank. The L.C. is to be drawn in the name of Royal Indian Exports.
In the case of custom/user made products/special requirements - An advance payment of 50% of the Performa Invoice value is to be done through the Telegraphic transfer and will be paid before shipment.
Note: - However after satisfactory dealings in couple of shipments, the credit terms can be agreed between Customers and Royal Indian Exports.
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Q7. Who is your Banker ?
Ans. Punjab National Bank, Jodhpur, Rajasthan, India.
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Q8. What Guarantees are provided ?
Ans. We wish to build long term relationship with our customers and adhere to only supplying quality products. All our shipments are guaranteed for the agreed Quality and Delivery time.
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Q9. What about Breakage, Loss or Damage ?
Ans. All products dispatches from our workshop are fully finished and packed for shipment. Merchandise is inspected and carefully packed before leaving our warehouses. We cannot accept responsibility for the damage or loss in transit. The claims for merchandise delivered broken or damaged or undelivered must be reported directly to the Carrier.
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Q10. What about Cancellation or Returns ?
Ans. Since we do ‘made to order’, all orders are final. No variation in the order will be binding on us unless the same has been agreed to in writing. Natural Stone varies in pattern and color from quarry to quarry, pit to pit, and even block to block. This variation adds to its uniqueness and beauty.
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Q11. What is the Quality assurance ?
Ans. We have enough experience and understand the tastes of the different international markets very well. Our experienced staff inspects each shipment personally. We adhere to all quality parameters. Also we are open to independent third party inspections from any outside agencies.
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Q12. Do you arrange for samples ?
Ans. Generally we send small samples (3"x3") to serious customers for the evaluation. Bigger samples could be sent against specific requirements and on freight collect (on pay) basis. Nevertheless once we receive your valued order the cost of samples is reduced form the invoice. Kindly do let us know about your company detail to for further business relationships.
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Q13. Do you appoint Sales Agents / Distributorship ?
Ans. Sure, we are keen to appoint Sales Agents and Distributors throughout the world and welcome all serious inquiries.
We would appreciate you sending us the following information to enable us decide on Agency / Distributorship.
a. Your profile with history detailing years in the stone trade.
b. Present products handling, products of interest and their estimated sales.
c. Territory / Area of marketing operation.
d. Payment terms sought & security of payments.
e. Showroom / Factory details, annual turnover, management, staff etc.
f. Quality parameters & other support required from us.
g. Exclusivity or any other such requirement.
h. Small note on competition.
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Q14. Do you have any other question ?
Ans. If you have any questions please write us at info@royalindianstones.com.
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